The CWallet team members never message you first, never ask you for crypto or deposit and never ask your seed phrase. 

If someone claims to be from the CWallet team, never trust them. Never share with them anything about your wallet, your funds, or - especially - your seed phrase, as doing that means giving a key to your crypto.

Check their email address and then contact us directly via the widget or official support email: support@cardwallet.fi